Please allow 7 to 10 business days for production lead time before shipment.

We currently offer shipping across Canada. 

We provide Expedited Parcel shipping through Canada Post, which includes tracking and delivery confirmation. 

The estimated delivery time for Expedited Parcel within Canada is 7 to 12 business days. Once your order has been processed, you will receive a shipping confirmation email with Canada Post tracking details. 

Please note that we are unable to change the delivery address once the order has been dispatched. 

YUKINHA is not responsible for lost or stolen items or late deliveries due to circumstances outside our control.

If you have any further questions or concerns about the shipment of your order, or if you would like to arrange a local pickup, please feel free to contact us at info@yukinha.com

For hygiene reasons, all earrings are Final Sale.

Returns or exchanges will only be accepted for defective items. Please contact us at info@yukinha.com to arrange.

- What materials do you use in your polymer clay earrings?

Our polymer clay earrings are crafted with two types of back posts to ensure both comfort and style.

We offer Titanium posts, which are ideal for individuals with nickel allergies. These lightweight and durable posts are perfect for sensitive ears, allowing you to enjoy your favourite jewelry worry-free. If you have sensitive skin, we recommend choosing Titanium.

Additionally, we use 316L surgical stainless steel posts. This medical-grade metal is hypoallergenic and exceptionally durable, resistant to scratches, rust, and tarnishing with minimal upkeep. A simple wipe with mild soap and water will keep them looking their best.

- Are your earrings safe for sensitive ears?

Absolutely! Our Titanium and 316L surgical stainless steel posts are hypoallergenic, providing a comfortable wearing experience.

Titanium posts are specifically nickel-free, making them an excellent choice for those with nickel allergies. Many customers who typically experience reactions to other materials have worn our earrings without any issues.
If you have sensitive skin, we recommend opting for Titanium posts.

However, please note that there are many types of metal sensitivities, and each individual's allergy sensitivity is unique.

- Can I request a specific YUKINHA style with Titanium posts?

Yes, you can! If you'd like a particular style made with Titanium back posts, please don't hesitate to contact us. We'll do our best to accommodate your request.

For more information about our materials, please refer to the item descriptions in our online store. If you have any further questions, feel free to ask!

- About Freshwater Pearl & Gemstone Jewelry

Our jewelry is crafted from genuine freshwater pearls, gemstones, and 14K gold-filled components and chains. Since freshwater pearls and gemstones are natural materials, each piece may vary in colour, tone, lustre, shape, and size. This uniqueness ensures that every pearl and gemstone jewelry item is one-of-a-kind, just like you.

- What is Gold-Filled?

Gold-filled refers to a high-quality American metal manufacturing process which is legally recognized. It consists of two sheets of solid karat gold bonded over a core of brass. For a jewelry piece to be stamped with the 'GF' marking, at least 1/20th of its weight must be gold. You may see stamps like "1/20 14K GF," indicating that 5% of the item is 14 karat gold.

Gold-filled jewelry has a surface layer that is approximately 100 times thicker than traditional plating, allowing it to last significantly longer. As a result, these pieces are often referred to as 'lifetime jewelry.'

- Can Someone Be Allergic to Gold-Filled Jewelry?

All our 14K gold-filled components and chains are nickel-free, cadmium-free, and hypoallergenic, making them an excellent choice for those with sensitive skin. While it is highly unlikely to cause an allergic reaction, it's important to note that metal sensitivities can vary from person to person, and individual reactions may differ.

- Polymer clay is naturally flexible and durable, but avoid bending your jewelry to maintain its shape and strength.

- Pearls and gemstones are genuine and not waterproof.

- Remove your jewelry before showering, swimming, exercising, and sleeping.

- Handle your jewelry with great care, store it in a secure place, and avoid contact with moisture, perfumes, hairsprays, or body lotions.

- By giving your jewelry some extra tender loving care, you can enjoy their beauty for years to come!